Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times. 

Q: When will my order be processed?
A: We have warehouses all over the world, so all orders are handled and shipped according to the customer’s address nearby. Orders will be processed within 24 hours and all orders are shipped out within 5 working days.

Q: When will my order arrive?
A: Shipment will arrive in 15-25 working days.

Q: I ordered more than one item. Will they all be delivered at the same time?
A: We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product.

Q: Shipping methods?
A: Express Delivery.

Q: Shipping fee
A: FREE SHIPPING on orders over USD$59.99.

Q: Can I change the delivery address of my package after it has been shipped out?
A: Unfortunately, we cannot change the shipment once the product is en route, but you can cancel an order within 60 minutes and reorder with accurate details.

Notes:
If the order is canceled by the customer more than 24 hours after placing an order, the customer must bear any return shipping fees that may apply.
If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. NEWDERY will not replace the order or issue a refund.

Q: What do I need to do when I received a different product than what I ordered?
A: Please contact customer support at fendy@newdery.com.cn.